T.I.A.

I was in the supermarket the other day, an Indian one in town and I was on a mission to buy a cold, fizzy drink. In Swahili cold is barridi. Anyway, I was craving a diet pepsi or coke and even though I had promised Nino I would stop drinking it, I couldn't resist it. ( I have been drinking soda water and lime since he left ).

So, I got said bottle ( cold ) of diet pepsi and went to join a friend and when I opened it, it was flat. IE no gas. Whatsoever. So I ran back to the shop ( well waled actually as it was 30 degrees yesterday and humid ) and explained that it was flat. The sales assistant told me to speak to the Indian man behind the counter, the manager. Something about him being behind this counter made him management. Anyway! I explained that the drink was flat and asked whether I could swap it for a fizzy one. He shook his head and explained that it was not his fault or his problem. If I wanted another one I would have to buy it and write a letter to Mr Pepsi. ( !? Eh ?! ) I chuckled a bit as there was now a queue forming behind me ( nosey customers I suspect as there was not till at this counter ) I suggested that this was not great customer service and he said, ah yes, you have to go to the UK for that. Eh!? He then said, as did 3 people in the queue behind me, at the same time. " T.I.A."


If you've seen Blood Diamond you'll get it ( if you haven't I suggest you watch it as it is a top film )
We all fell about laughing "This is Africa" that is what you're telling me? Big smiles all round as we all laughed.

I then proceeded to the fridge to get another diet pepsi, shook it you see to see if it was fizzy, shook several bottles ( now have 3 staff members assisting me ) and they were all flat. Went to the other fridge where the non cold drinks were and shook them.. all flat! One dude then told me that because it was pepsi light that it wouldnt fizz up as much as the full sugar pepsi - nope that didn't work either, I then gave him diet sprite to shake, whilst i shook up full sugar sprite.. and they both fizzed up the same!
They all think this is hilarious now, them Mr Manager goes to the cold fridge and gives me 2 free cans of pepsi light.

Apparently once you leave the shop, its the government or the manufacturer you have to contact, as its not the manager's problem.
I went in this morning to buy some water and they gave me a free eco bag : )
Happy Days.